We’re here to help.
No matter the question, we’re here to help! Leave us a message using the form or drop us an email. We will get back to you within 2 business days
hello@rhodieandco.com.au
Frequently asked questions
1. Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and checkout securely online.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options listed at checkout.
2. Shipping & Delivery
How long will delivery take?
Standard delivery within Australia usually takes 3–7 business days. Express options may be available.
Do you ship internationally?
Yes, we ship to selected countries. Delivery times vary depending on location and customs clearance.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking details.
3. Returns & Refunds
Can I return a product if I change my mind?
Yes, change‑of‑mind returns may be accepted within 2 business days, provided the item is unused and in original packaging.
What if my product is faulty or not as described?
You are entitled to a replacement, repair, or refund under the Australian Consumer Law (ACL).
How do I request a return?
Contact us at hello@rhodie&co.com.auwith your order details, and we’ll guide you through the process.
4. Privacy & Data
What personal information do you collect?
We collect details like your name, email, address, and payment information to process orders and provide customer support.
Do you use Google Analytics?
Yes, we use Google Analytics and cookies to understand how visitors use our site and improve your experience. You can opt out using the Google Analytics Opt‑out Browser Add‑on.
Do you sell my personal information?
No, we never sell or rent your personal information. We only share it with trusted service providers when necessary.
5. Customer Support
How do I contact Rhodie & Co?
You can reach us at hello@rhodie&co.com.au