Privacy policy

Effective Date: 26 November 2025

Overview

At rhodie&co, we care about your privacy. Here’s what you need to know:

We collect information such as your name, email, address, and payment details when you shop with us online.
We use this information to process orders, deliver products, and provide customer support.
We also use tools like Google Analytics and cookies to understand how people use our website and improve your experience.
We don’t sell your personal information. We only share it with trusted partners (like couriers or payment providers) when necessary.
You can ask us to see, update, or delete the information we hold about you.
If you’re unhappy with how we handle your data, you can contact us or the Office of the Australian Information Commissioner (OAIC).

1. Introduction

rhodie&co (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you shop with us online or visit our website.

2. Information We Collect

We may collect:

Contact details: name, email address, phone number, postal address
Transaction details: payment information, billing/shipping address, purchase history
Website usage data: IP address, browser type, device information, cookies, analytics data
Other information: details you voluntarily provide when contacting us, subscribing to services, or creating an account

3. Purpose of Collection

We collect personal information only when reasonably necessary for our business functions, including:

Processing online orders, payments, and deliveries
Providing customer service and responding to enquiries
Sending newsletters, promotions, or updates (if you opt in)
Improving our website and services through analytics
Complying with legal obligations (e.g., tax and accounting requirements)

4. Disclosure of Information

We may disclose your personal information:

To trusted third-party service providers (e.g., payment processors, couriers, IT support, analytics providers)
If required by law or to protect our legal rights
In the event of a business restructure, merger, or sale

We will not sell or rent your personal information to third parties.

5. Third-Party Websites and Links

Our services may provide links to websites or platforms operated by third parties. We are not responsible for the privacy, security, or accuracy of such sites. Information you share on public or semi-public venues (including social media) may be viewable by others. Inclusion of links does not imply endorsement of their content or operators.

6. Children’s Data

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion. We do not knowingly “share” or “sell” personal information of individuals under 16 years of age.

7. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

Retention: How long we keep your information depends on factors such as account maintenance, service provision, legal obligations, dispute resolution, and enforcement of contracts.

8. Your Rights and Choices

Depending on where you live, you may have rights including:

Access / Know: request access to personal information we hold about you
Delete: request deletion of personal information we maintain
Correct: request correction of inaccurate information
Portability: request a copy of your personal information or transfer to a third party
Communication preferences: opt out of promotional emails (non-promotional emails may still be sent)

You may exercise these rights by contacting us at hello@rhodie&co.com.au. We may need to verify your identity before processing requests. Authorised agents may act on your behalf with proof of consent. We will respond within timeframes required by law.

We will not discriminate against you for exercising your rights.

9. Cookies & Analytics

Our website uses cookies to enhance your browsing experience and remember preferences.
We use Google Analytics to understand how visitors use our site (pages viewed, time spent, traffic sources).
Google Analytics may transfer this data to servers outside Australia.
You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.
You can disable cookies in your browser settings, but this may affect website functionality.

10. International Transfers

We may transfer, store, and process your personal information outside the country you live in.

For transfers outside the European Economic Area (EEA) or the United Kingdom, we rely on recognised mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK contracts, unless the destination country has been deemed to provide adequate protection.

11. Complaints

If you believe we have breached the APPs or other applicable laws, you may lodge a complaint by contacting us at hello@rhodie&co.com.au. We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be published on our website with the revised effective date, and notice will be provided as required by applicable law.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
hello@rhodie&co.com.au