Terms of service

Terms & Conditions – rhodie & co

Effective Date: 26/11/2025
Business Name: rhodie & co

1. Introduction & Overview

Welcome to rhodie&co. The terms “we,” “us,” and “our” refer to rhodie&co. We operate this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Our Services are powered by Shopify, which enables us to deliver and improve our offerings.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, you should not use or access our Services.

2. Eligibility & Accounts

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase products.
  • By placing an order, you confirm that you meet this requirement.
  • You may be asked to provide account information such as your email, billing, payment, and shipping details. You represent that all information is correct, current, and complete.
  • You are solely responsible for maintaining the security of your account credentials and all account activity. Accounts may not be transferred, sold, or licensed to another person.

3. Products & Descriptions

  • We make every effort to ensure product descriptions and pricing are accurate, but errors may occur.
  • Colours or product appearance may differ depending on your device and settings.
  • We do not warrant that products will meet your expectations or appear exactly as depicted online.
  • We reserve the right to change product descriptions, discontinue products, or limit quantities at any time without notice.

4. Orders & Payment

  • Orders are subject to acceptance and availability.
  • When you place an order, you are making an offer to purchase. We reserve the right to accept or decline orders at our discretion.
  • Payment must be made at the time of purchase using approved methods (e.g., credit card, PayPal).
  • Once payment is confirmed, you will receive an order confirmation email.
  • You represent that your purchases are for personal use and not for resale or export.

5. Prices & Billing

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.
  • Prices, discounts, and promotions are subject to change without notice.
  • Posted prices do not include shipping, handling, customs, or import charges unless stated otherwise.
  • You agree to provide accurate and current payment details and authorize charges to your payment method.

6. Shipping & Delivery

  • We deliver products within Australia and internationally where specified.
  • Delivery times are estimates only and not guaranteed.
  • We are not liable for delays caused by carriers, customs, or events outside our control.
  • Risk of loss or damage passes to you once products are transferred to the carrier.

7. Returns & Refunds

  • Under the Australian Consumer Law (ACL), you are entitled to a replacement or refund if a product is faulty, not as described, or does not perform as expected.
  • Change‑of‑mind returns may be accepted at our discretion if the product is unused and in original condition.
  • To request a return, contact us at hello@rhodie&co.com.au. We will respond within 2 business days.
  • Refunds and exchanges are processed in accordance with our Refund Policy.

8. Intellectual Property

  • Our Services, including trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by rhodie&co, its affiliates, or licensors, and are protected by copyright, trademark, and other intellectual property laws.
  • These Terms permit you to use the Services for personal, non‑commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material without prior written consent.
  • rhodie&co’s names, logos, product and service names, designs, and slogans are trademarks of rhodie&co or its affiliates. Shopify’s names and logos are trademarks of Shopify. All other names and logos are trademarks of their respective owners.

9. Optional Tools

  • You may be provided with access to optional third‑party tools. These are offered “as is” and “as available,” without warranties or endorsements.
  • Use of such tools is at your own risk, and you should review the terms provided by the relevant third‑party provider.
  • Future new features or tools will also be subject to these Terms.

10. Third‑Party Links

  • The Services may contain links to websites operated by third parties. We are not responsible for the content, accuracy, or practices of such sites.
  • Accessing third‑party sites is at your own risk, and we are not liable for any harm or damages related to your use of them.
  • Please review third‑party policies carefully before engaging in transactions.

11. Relationship with Shopify

  • rhodie&co is powered by Shopify, which enables us to provide the Services.
  • Any sales and purchases you make in our Store are made directly with rhodie&co.
  • Shopify is not responsible for any aspect of sales between you and rhodie&co. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases and transactions with rhodie&co.

12. Privacy Policy

  • All personal information we collect through the Services is subject to our Privacy Policy.
  • Certain personal information may also be subject to Shopify’s Privacy Policy.
  • Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services.

13. Feedback

  • If you submit, upload, post, or transmit any ideas, suggestions, feedback, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty‑free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose.
  • You represent and warrant that you own or have all necessary rights to your Feedback, and that it complies with these Terms.
  • We are under no obligation to maintain Feedback in confidence, compensate you, or respond.
  • You are solely responsible for any Feedback you provide, and we assume no liability for it.

14. Errors, Inaccuracies & Omissions

  • Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
  • We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, without prior notice (including after you have submitted your order).

15. Prohibited Uses

  • You may access and use the Services for lawful purposes only.
  • You may not use the Services to:
  • Violate laws or regulations
  • Infringe intellectual property rights
  • Harass, abuse, defame, or harm others
  • Transmit false or misleading information
  • Send spam or unauthorized promotions
  • Impersonate others
  • Upload viruses or malicious code
  • Exploit or resell the Services
  • Interfere with security features

We reserve the right to suspend or terminate accounts for violations.

16. Termination

  • We may terminate this agreement or your access to the Services at any time without notice.
  • You remain liable for all amounts due up to the date of termination.
  • Certain sections (e.g., Intellectual Property, Feedback, Limitation of Liability, Governing Law) will survive termination.

17. Disclaimer of Warranties

  • The Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied.
  • We do not guarantee uninterrupted, timely, secure, or error‑free use of the Services.
  • Some jurisdictions do not allow disclaimers of implied warranties, so these limitations may not apply to you.

18. Limitation of Liability

  • To the fullest extent provided by law, in no case shall rhodie&co, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or Shopify and its affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, arising from your use of the Services or products, even if advised of their possibility.

19. Indemnification

  • You agree to indemnify, defend, and hold harmless rhodie&co, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims (including reasonable attorneys’ fees) arising out