Power & Compatibility
How does the rhodie power up?
The rhodie is designed for total flexibility. It comes equipped to plug into a standard AC 240V wall outlet, DC 12v car port, or via USB-C. Whether you're at home, on the road, or out and about, you have all of the right connections to keep your things protected.
Does the rhodie have a built in battery?
The rhodie relies on a consistent external power source to run its high performance temperatures, which allows us to keep the bag lightweight and spacious without the extra bulk or weight of a heavy, integrated battery. Once unplugged, its professional grade thermal insulation continues to hold the temperature for hours while you’re in transit.
Can I power it with a portable power bank?
Yes. You can easily power the rhodie using a portable power bank via the USB-C port. For the best performance and consistent temperature regulation, we recommend using a power bank with an output of at least 35W and 20,000 mAh.
Performance & Capability
What can I pack in the rhodie?
Anything that needs a controlled environment. Because the rhodie isn't filled with melting ice or bulky thermoses, you have a clean, dry space perfect for food or drinks, medical supplies, cosmetics, or anything that needs a controlled environment.
How do I clean it?
Cleaning is simple. Since there is no ice to melt, the interior remains dry and clean. Simply unplug the unit and wipe down the interior lining with a damp cloth and mild, non-abrasive soap. Do not wet the fan.
Design & Daily Use
How cold and hot can the rhodie get?
The rhodie uses semi conductor Technology.
Cooling Mode: Keeps your items 10°C to 20°C below the ambient temperature.
Heating Mode: Maintains a steady heat of 60°C (± 10°C) above the ambient temperature.
How fast does it reach the desired temperature?
The rhodie begins adjusting its internal climate the moment it is plugged in. For optimal performance. It will reach its able temperature within 10-15 minutes. we recommend putting items already cold or hot within the bag.
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and checkout securely online.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options listed at checkout.
Shipping & Delivery
How long will delivery take?
Standard delivery within Australia usually takes 3–7 business days. Express options may be available.
Do you ship internationally?
Yes, we ship to selected countries. Delivery times vary depending on location and customs clearance.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking details.
Returns & Refunds
Can I return a product if I change my mind?
Yes, change‑of‑mind returns may be accepted within 2 business days, provided the item is unused and in original packaging.
What if my product is faulty or not as described?
You are entitled to a replacement, repair, or refund under the Australian Consumer Law (ACL).
How do I request a return?
Contact us at hello@rhodie&co.com.auwith your order details, and we’ll guide you through the process.
Privacy & Data
What personal information do you collect?
We collect details like your name, email, address, and payment information to process orders and provide customer support.
Do you use Google Analytics?
Yes, we use Google Analytics and cookies to understand how visitors use our site and improve your experience. You can opt out using the Google Analytics Opt‑out Browser Add‑on.
Do you sell my personal information?
No, we never sell or rent your personal information. We only share it with trusted service providers when necessary.
Customer Support
How do I contact Rhodie & Co?
You can reach us at hello@rhodie&co.com.au
Built to a higher standard
AS/NZS 60335.2.24:2021 Inc A1:2022
AS/NZS 60335.2.12:2018
AS/NZS 60335.1:2020 Inc A1:2021