Shipping policy

Shipping Policy – rhodie & co

Effective Date: 26/11/2025
Business Name: rhodie & co

1. Overview

rhodie & co is committed to delivering your products safely and efficiently. This Shipping Policy explains how we handle shipping, delivery times, costs, and international orders.

2. Shipping Within Australia

We ship orders across Australia using trusted courier and postal services.
Standard delivery times are typically 3–7 business days, depending on your location.
Express shipping options may be available at checkout for faster delivery.
Shipping costs are calculated at checkout based on weight, size, and destination.

3. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
You will receive a confirmation email once your order has been dispatched, including tracking details where available.

4. International Shipping

We may offer international shipping to selected countries.
Delivery times vary depending on destination and customs clearance.
Customers are responsible for any customs duties, taxes, or import fees charged by their country.

5. Delays

While we aim to deliver within the stated timeframes, delays may occur due to factors outside our control (e.g., courier delays, weather, customs).
Rhodie & Co is not liable for delays once the order has been dispatched, but we will assist in tracking and resolving issues.

6. Risk of Loss

Risk of loss or damage passes to the customer once the product is delivered to the address provided.
Please ensure your shipping details are accurate to avoid delivery issues.

7. Missing or Damaged Items

If your order arrives damaged or is missing items, contact us at hello@rhodie&com.com.au within 2 business days of delivery.
We will investigate and arrange a replacement or refund in line with our Returns & Refunds Policy.

8. Contact Us

For questions about shipping, please contact:
hello@rhodie&co.com.au